♻ Sustainability is important to us
We try to use as few resources as possible. That is why we reuse a lot of intact packaging materials. So our packages may not always be the most beautiful, but this should be our contribution to rethinking and conserving resources.
In shipping e.g. As far as possible, we do without plastic and reuse "old packaging material", which would otherwise have to be throwen away. We keep our FSC-certified shipping boxes as small as possible to save packaging material and take up little space with our shipping service provider.
We also avoid unnecessary extra tours by letting the regular postman take the daily packages.
Our goodies are climate neutral printed on "Blauer Engel" certified paper. "klimaneutral gedruckt - natureOffice.com | DE-275-22VZK5Z
Payment in other currencies
For payments in other currencies, we recommend Wise (formerly Transferwise).
Wise has far the best exchangerate and lowest transfer costs.
For payments, please use our Wise access.
Shipping terms*
We are DHL business customers and can track all of our packages.
As a joung company we have to cover our costs.
But to achieve a higher customer stisfaction we decided to make a fixed price, including all costs for packaging, freightage and handling charges for small orders. For bigger orders you can take the plus costs as a present. We take them for you.
Shipping terms Germany:
Deutsche Post Standard delivery D*: 0,- € - 75,00€ Shopping basket= 4,50 €; from 75,00 € Shopping baske= 5,89 € (cheap shipping via Deutsche Post, no Shipping tracking)
Parcel Deutsche Post D*: 5,89 € (cheap parcel shipping via Deutsche Post, no Shipping tracking)
DHL Standard delivery D*: 8,14 € (Including tracking)
Shipping terms Europe:
Shipping terms EU: 18,10 € (plus VAT depending on the respective tax of your country)
Shipping terms Europe (excl. EU)*: 22,00 €
Shipping terms World:
Shipping terms International* ***: 35,99 €
Express delivery International* ***: 47,69 €
Shipping terms International 2* **: 40,69 €
Shipping terms LUMATEC:
For LUAMTEC products, we will be happy to provide you with a quote with shipping costs shown accordingly, since shipping is handled directly by LUMATEC.*
*** Due to the corona crisis, the shipping costs are currently subject to a DHL crisis surcharge we forward to you. Of course, we will no longer charge the surcharge mentioned once the situation has normalized again. For deliveries to non-EU countries additional duties, taxes and fees are charged.
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* For deliveries to non-EU countries additional duties, taxes and fees are charged.
** Argentina, Australia, Brasil (Brazil), Chile, South Africa, Hong Kong Administrative Region of China, New Zeeland
By questions feel free to ask. For each challenge we will finde the best solution.
Payment in cryptocurrency (minimum order value is 20€)
We offer you the possibility to pay in Bitcoin & Tether UDST (ETH).
After your order you will receive an invoice with our Bitcoin or Tether UDST wallet address.
In order to use this service, the minimum order value must be over 20.00 €.
Online Shop Pricing
With our shop upgrade we have also adapted our pricing system and opened our online shop for "non" violin makers. All prices are now displayed including German VAT. With the setting "Delivery country" (at the bottom of every page) you have the possibility to enter your country in order to display the actual prices including the country-dependent VAT. This means especially for all customers from EU countries, and our professional customers after customer login, that the prices in the checkout will be adjusted (-19%). For all customers from the EU, the prices are shown in the shopping cart with the respective VAT of the country.